Get in touch

Contact HeartFirst by Shyntesy

We read every message. Whether you have a question about a product, need help with access, want to request a refund, need accessibility support, or have a professional enquiry — a real person will respond.

Response times: We aim to respond to all enquiries within 2 business days. We treat refund requests, access issues, data-rights requests, and accessibility barriers as priority enquiries.
Please do not send sensitive medical details unless they are necessary for your enquiry. HeartFirst products are educational. We cannot provide medical advice, diagnosis, treatment decisions, or urgent clinical support by email.
Product questions
Questions about what is included, how a product works, or whether a product is appropriate for what you are trying to understand. We will give you a straight answer.
30-Day Clarity Guarantee — refund requests
If the product has not delivered what it promised, email us within 30 days of purchase. No forms. No justification required. Include your order email address and we will process the request promptly.
Access and delivery issues
If you have not received your product, cannot access a file, or need a link resent, include your purchase email address. We treat access issues as priority and aim to resolve them as quickly as possible.
Prior purchase credit
If you have already bought the Clarity Check or Navigate and want to upgrade, we apply your previous purchase as a credit where the offer allows this. Include your order email and the product you purchased.
Professional, licensing, and partnership enquiries
Health professionals, patient groups, educators, employers, or organisations interested in using or licensing HeartFirst materials. We are open to the right conversations.
Booking your Prevent preparation session
A booking link is included in your Prevent confirmation email. If you have lost it or need to reschedule, contact us with your purchase email address.
Privacy and data requests
To exercise your rights under GDPR or similar legislation — access, deletion, rectification, portability, objection, or restriction. See our Privacy Policy for full details. We respond within 30 days where required by law.
Accessibility support
If a website, checkout, download, or product file is not accessible to you, tell us what is not working and what would help. Accessibility reports are treated as priority issues.
Direct email
heartfirst@shyntesy.com

All enquiries currently go through email while we finalise the safest contact-form setup. This avoids a form that looks active but does not reliably deliver messages.